Terms of Service

The Terms That Govern Our Trade Partnership. Clear, Fair, and Built for Brokers.

Last updated: April 2026

1. Agreement

These terms govern the trade relationship between you, the print broker, and Print Brokers Inc, the company operating Print Brokers Inc, located at 30 North Gould Street, Ste R, Sheridan, WY 82801. By creating a trade account, accessing wholesale pricing, or placing a production order, you agree to these terms in their entirety.

These terms apply exclusively to trade account holders. If you are a retail customer seeking printing services, these terms do not apply to you.

2. Trade Accounts

Access to wholesale pricing and the broker dashboard requires an approved trade account. Account approval is at our sole discretion. We may request verification of your business status, including business registration, tax identification, or evidence of an active client base.

Trade accounts are non-transferable. Your account credentials, trade pricing, and order history are confidential to your account. Sharing account access with individuals outside your organization is prohibited and grounds for immediate account termination.

You are responsible for all activity conducted through your account. Notify us immediately if you suspect unauthorized access.

3. Wholesale Pricing and Payment

Trade pricing is displayed in your broker dashboard and on product pages when you are logged into your trade account. All prices are in US dollars. Trade pricing is confidential — it represents the wholesale cost to you and is not intended for disclosure to your clients or competing brokers.

Payment is required at order placement via credit card, debit card, ACH transfer, or approved net terms. Net terms, where offered, are extended at our discretion and may be revoked for late payment. Invoices on net terms are due within the agreed period. Late payments incur a 1.5% monthly finance charge.

Prices are subject to change. Active orders are honored at the price confirmed at checkout. Volume pricing tiers are calculated based on the quantity ordered per product per order — they do not accumulate across separate orders unless a volume agreement is in place.

4. Your Obligations as a Broker

You represent that you operate a legitimate business and that orders placed through your trade account are for resale to your clients or for use within your business operations. Trade accounts may not be used to obtain wholesale pricing for personal, non-business purchases.

You are the sole point of contact between your clients and our production facility. You manage your client relationships, set your retail pricing, and handle client communication. We produce and ship — you sell and support.

You are responsible for the accuracy of all order specifications, shipping addresses, and artwork files submitted through your account. Errors in specifications provided by you are your responsibility, not ours.

5. Artwork and File Submission

All artwork must be submitted as print-ready files in PDF, AI, EPS, PSD, or high-resolution JPG/PNG format. Files require 300 DPI minimum resolution, CMYK color mode, 0.125-inch bleed on all edges, and all fonts outlined or embedded. PDF/X-1a format is recommended for optimal production results.

We conduct a technical prepress review on every submitted file — checking resolution, bleed, color mode, and trim safety — at no additional charge. We do not proofread content for spelling, dates, contact information, or factual accuracy. Content verification is the broker's responsibility.

Files that fail technical review are flagged and held until a compliant replacement is received. Production timelines do not begin until a technically compliant file is uploaded and the proof is approved.

6. Proof Approval and Production

A digital proof is generated for every order. Approving the proof constitutes your confirmation that the layout, content, and specifications are correct as shown. Once approved, you accept responsibility for the printed result. Production begins immediately upon approval.

Screen renderings approximate the final printed output. Color variations between screens and printed materials are inherent to the process. We maintain calibrated equipment for consistent production but cannot guarantee exact screen-to-print color matching.

Changes after proof approval require cancellation of the current order and submission of a new order. We cannot modify an order once production has started.

7. Production Timelines

Production time is counted in business days beginning from the moment of proof approval. Business days are Monday through Friday, excluding federal holidays. Standard production is 5 to 7 business days. Rush options are available on most products for an additional fee.

Production time and shipping transit time are separate. The total time from proof approval to delivery is production time plus the transit time of your selected shipping method.

We make every effort to meet posted timelines. Delays caused by file issues, late proof approval, payment holds, stock availability, or circumstances beyond our control may extend production without liability on our part.

8. White-Label Fulfillment

All orders ship without Print Brokers Inc branding. Packaging, packing slips, and shipping labels contain no reference to our company. Your client receives a package that appears to originate from a generic production facility — not from a branded wholesale printer.

This white-label commitment extends to all customer-facing materials. We do not include marketing inserts, promotional materials, or any communication identifying us as the production source.

You may not represent that you operate the production facility. You may represent yourself as the provider of the printed product without disclosing your production partner. The white-label arrangement protects your client relationship — it does not authorize misrepresentation of your business capabilities.

9. Blind Drop Shipping

Blind drop shipping delivers orders directly to your client's address. You provide the shipping address during order placement. We ship to the address provided with no return address identifying Print Brokers Inc.

Address accuracy is your responsibility. Orders shipped to incorrect addresses provided by you cannot be recalled, redirected, or refunded. Verify every address before submission.

Multi-address orders — splitting a single production run across multiple ship-to addresses — are supported. Each destination is treated as a separate shipment for shipping cost calculation.

10. Returns and Quality Resolution

Trade orders are custom-produced to your specifications and cannot be returned for change of mind or because your client changed direction. Our quality guarantee covers production defects — misprints, incorrect stock, wrong quantity, cutting errors, or any deviation from the approved proof.

Report production defects within 7 business days of delivery. Provide photographs of the defect and your order number. Confirmed defects are resolved by reprint at no charge, shipped on a rush basis. If a reprint cannot meet your client's timeline, we issue a full credit to your trade account.

Quality claims are between you and us. We resolve the production issue with you directly. Communication with your client regarding the resolution is your responsibility — consistent with the white-label relationship.

11. Intellectual Property and Ownership Warranty

By uploading any file, image, design, logo, text, or other material to your trade account, you represent and warrant that you own it OR have all necessary licenses, rights, consents, and permissions to print and reproduce it as part of your order. This warranty applies to every element of every file submitted — photographs, illustrations, fonts, logos, slogans, trade dress, and any third-party content. You further warrant that your client has authorized you to submit their materials for production.

We do not acquire any ownership interest in your files or your clients' intellectual property. Uploaded artwork is used exclusively to fulfill your production orders. Files are retained for 90 days after order completion for reorder convenience and then automatically purged. You may request earlier deletion at any time.

Liability for any infringement claim rests with you, the submitting broker.

12. Right to Refuse Production

Print Brokers Inc reserves the right, in its sole discretion, to refuse to produce, hold, or cancel any order if the uploaded material appears to infringe a third party's rights, violates applicable law, or contains content we deem unacceptable — including content that is illegal, defamatory, obscene, threatening, discriminatory, or that promotes violence. No explanation is required. Orders declined for these reasons are refunded in full. Our determination is final and not subject to appeal.

13. No Obligation to Pre-Screen or Verify

Print Brokers Inc does not pre-screen uploaded materials and has no obligation to verify ownership, licensing, or third-party authorization before producing your order. The submitting broker is solely responsible for the legality of materials uploaded through the trade account and for confirming both the broker and the broker's client hold all rights needed to print and distribute the resulting product.

14. Copyright Takedown Procedure

If you believe material produced by Print Brokers Inc infringes your copyright, send a written notice to support@printbrokersinc.com that includes: (i) your contact information (name, address, phone, email); (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the allegedly infringing material and the relevant order number or URL; (iv) a statement under penalty of perjury that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf; and (v) your physical or electronic signature. We investigate promptly and act in good faith, including refusing or canceling production where appropriate.

15. Counter-Notice

If a trade order was refused or canceled and the broker believes this was an error, the broker may submit a written counter-notice to support@printbrokersinc.com with documentation of rights to the material — for example, a copyright registration, a written license held by the broker or the broker's client, a signed release, or other evidence sufficient to establish that the broker is authorized to reproduce the work. We review counter-notices in good faith and resume production where the documentation supports the broker's rights.

16. Confidentiality

Trade pricing, volume discounts, account terms, and any proprietary information disclosed through the trade relationship are confidential. You may not disclose your wholesale pricing to other brokers, publish trade pricing publicly, or share account-specific terms.

We treat your client information — including shipping addresses, order patterns, and volume data — as confidential. We do not use your client data for marketing purposes, contact your clients, or share your account data with other trade accounts. Full details are in our Privacy Policy.

17. Limitation of Liability

Our maximum liability for any claim related to a trade order is limited to the wholesale amount you paid for that specific order. We are not liable for indirect, incidental, special, consequential, or punitive damages of any kind.

This includes but is not limited to: lost profits, lost client relationships, reputational damage, the cost of obtaining substitute printing from another provider, missed client deadlines, marketing campaign losses, or any downstream impact on your business or your clients' businesses.

This limitation applies regardless of legal theory — contract, tort, negligence, warranty, strict liability, or otherwise — and survives termination of these terms.

18. Indemnification

You agree to defend, indemnify, and hold harmless Print Brokers Inc, its officers, directors, employees, vendors, and affiliates from and against any claims, damages, losses, costs, or expenses (including reasonable attorney's fees) arising out of or related to: (a) artwork or other materials you (or your clients) uploaded to your trade account; (b) any claim that those materials infringe a third party's intellectual property, publicity, privacy, or other rights; (c) your use of our trade services; or (d) your breach of these Terms.

19. Account Termination

Either party may terminate the trade relationship at any time. You may close your account by contacting support. We may suspend or terminate your account for violation of these terms, non-payment, suspected fraud, or at our discretion with reasonable notice.

Upon termination, outstanding invoices become immediately due. Your stored files are deleted within 30 days of account closure. Order history is retained for accounting and legal compliance purposes.

20. Modifications

We may revise these terms at any time. Updated terms are posted on this page with a revised effective date. Material changes affecting trade accounts, pricing structures, or fulfillment processes will be communicated via email to your registered trade account address. Placing an order after a revision constitutes acceptance of the updated terms.

21. Governing Law

These terms are governed by the laws of the State of Wyoming without regard to conflict of law provisions. Any disputes arising under or in connection with these terms shall be resolved in the state or federal courts located in Wyoming. You consent to the exclusive jurisdiction and venue of those courts.

22. Contact

Questions about these terms? Email support@printbrokersinc.com or write to Print Brokers Inc, 30 North Gould Street, Ste R, Sheridan, WY 82801. Trade account holders may also reach their assigned account representative directly.